Remote Mobile Access (RMA)

Remote Mobile Access lets you control a test device from the browser — drive the screen, read its live status, stream its logs, and for MCM modems send AT commands. It is the quickest way to see what a device is doing during a test run without physical access to it.

The page holds several devices side by side, so you can watch both ends of a call, or a phone and the modem it is talking to, in one view.

Opening Remote Access

Open the Mobile IDs page, tick the devices you want, then choose Remote Access from the actions menu. The menu item shows how many devices are selected — Remote Access (2) for two — and all of them open together.

You can also open a single device with the phone button on its row.

Remote Access opens in a separate browser window (allow pop-ups for the TEO site). Its header reads Remote Access · N devices. When no device is selected, the page reads "No devices selected. Use "Add device…" above to start."

Adding devices to an open session

Use Add device… at the top-right to bring another device into the current session. The dropdown lists every device with an availability icon, and the legend above it explains them:

Status	Meaning
Available	Ready to connect.
Busy	In use, for example by a running test.
Unavailable	Not reachable at the moment.
Error	The device reported a problem.
Unknown	State could not be determined.

The counter next to the Remote Access title tracks how many devices are open. Each device sits in its own card; with two or more devices, the × in a card's header removes just that device.

The device card

Every card has a header showing the connection state, the device name and its test node. Its colour follows the state: blue "Connecting to", green "Connected to", red "Disconnected from". The controls sit on the right:

Control	What it does
Reconnect	Renews the connection to the device — use it if the card stops responding.
Paperclip	"Create a temporary access link" (Admin users only): creates a temporary access token for the device and copies its link.
Menu (☰)	"Show/Hide device details": shows or hides the information panel.
×	"Remove device": closes this device (shown when two or more devices are open).

With the panel hidden, the card shows just the phone screen and its control strip — useful when several devices are open at once. Click the menu icon to reveal the information panel beside the screen.

Controls beside the screen

You drive the screen directly with the mouse. The strip down the left side adds Volume Up, Volume Down, Power, Back, Home, Menu and Keyboard input (Back and Menu on Android only). Shortcuts that open the device's Settings or radio information are in the Menu and App tab.

Live status tiles

The information panel opens with a row of tiles giving the device's current state at a glance: Battery, RSRP, Temp, RAN Type and Network.

Tabs

The information panel has three tabs: Menu and App, Logcat (Syslog on iOS) and Device. It opens on Device. An MCM card has only the Device tab.

Menu and App tab

One-tap shortcuts that open a screen or an app on the device, grouped by purpose. Which ones appear depends on the device model:

• SETTINGS: Settings, About phone → Status, General management.
• NETWORK: Wi-Fi settings, Network settings, SIM card manager, Radio info.
• CALLS: Caller ID settings, Phone.
• APPS: Chrome; on iOS, Safari, Messages and Shortcuts.

Device tab

The Device tab lists the device's details in three groups:

• Identity — model, OS, OS version, resolution.
• SIM / Network — MSISDN, IMSI, IMEI, network, RAN.
• Location — test node and timezone.

Streaming logs

The Logcat tab (Syslog on iOS) streams the device log live; both work the same way.

Press Start to begin streaming and Stop to end it. Clear empties the view. The view keeps the last 3000 lines. Download is available once streaming has stopped and saves the full log collected in the session to a file (logcat-<time>.txt or syslog-<time>.txt).

Filter what you see with the severity buttons — V, D, I, W, E — and narrow further with the Filter… box. Leave Autoscroll ticked to follow the newest lines.

Working with several devices

Cards lay out side by side, each with its own panel, logs and controls. Information panels can be open on some cards and closed on others, so you can keep one device's details in view while watching another's screen.

Phones and MCM modems can share a session — useful when a test involves a handset and a modem together.

Sessions and viewers

Up to five people can watch the same device at once; the header shows "(N connections)". When a sixth viewer opens it, the oldest viewer is disconnected with the message "Another viewer took over this device." If the connection drops, the card reconnects by itself (it gives up after 15 seconds). Other messages you may see are "This device is not available." and "This session was closed by the server."

MCM devices

For MCM (modem) devices the card carries an AT command console instead of a phone screen. See MCM Remote Access for the command library, the AI command generator, and trace collection.

Quick reference

Control	Where	What it does
Remote Access (n)	Mobile ID's ⋮ menu	Opens the n selected devices together in one session.
Remote Access to Mobile Device	Mobile ID row icon	Opens that one device.
Add device…	Page header	Brings another device into the open session.
Reconnect	Card header	Renews the connection to that device.
Paperclip	Card header	Creates a temporary access link for the device (Admin users only).
Menu (☰)	Card header	Shows or hides that device's information panel.
×	Card header	Closes that one device (shown when two or more are open).
Menu and App	Information panel	One-tap shortcuts to settings screens and apps on the device.
Start / Stop	Logcat / Syslog tab	Starts or stops log streaming.
Download	Logcat / Syslog tab	Saves the collected log to a file, once streaming has stopped.
Send	MCM card	Sends the AT command in the input to the modem.
Generate with AI	MCM command library	Turns a plain-language request into AT commands (where AI command generation is enabled).
Start Trace / Stop Trace	MCM card	Starts or stops modem trace collection.

Terms

Term	Meaning
Session	The Remote Access window with every device opened together.
Card	One device inside a session, with its own screen, controls, status and logs.
MCM	A modem device. Its card shows an AT command console instead of a phone screen.
Logcat / Syslog	The live device log: Logcat on Android, Syslog on iOS.
RSRP	Reference Signal Received Power: the signal-strength tile, in dBm.
RAN type	The radio access technology in use, such as LTE or 5G.
Trace	A modem-level capture collected from an MCM and downloaded for analysis.