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Troubleshooting Test Suite Startup

In case you recognize that starting a Test Suite is not working, please try the following:

  • Check internet connectivity: Ensure that the Test Node is connected to the internet.

  • Check the Test Node: On the Test Nodes page, click the node's status icon (Check Status). A ! means the node is not ready.

  • Check that phones are powered ON and in state "Available": On the Mobile ID's page, use Check Status for the devices the test needs. Make sure that all devices required for the test are turned on, connected and Available.

  • Restart the Agent: An Admin can select the Test Node and choose Restart Agent in the ⋮ menu. If that is not possible, restart the agent service on the Test Node machine: on a Mini-PC (Linux) run sudo systemctl restart tmsagent; on a Mac mini, restart the Mac or ask Quadified support. See Agent service.

  • Repeat Test Suite execution: Try running the Test Suite again to see if the issue persists.

  • Contact Quadified support team: If the problem continues, reach out to the Quadified support team at support@quadified.com and share access details to the HW so that our team can quickly check logs and provide a fix.